Policies for Secret Skin and Laser Clinic Ltd

Terms and Conditions

Set out below are the terms and conditions on which Secret Skin and Laser Clinic Ltd provides service to its clients. Please ensure that you have read and fully understand them prior to booking any treatment.

Appointments and Cancellations
Notification of a cancellation which gives less than 48 hours notice may be subject to penalties, dependent on circumstances. Secret Skin and Laser Clinic Ltd reserves the right to deduct the unattended treatment session from a pre-paid course of treatments, meaning that you will forfeit the session and no refunds will be given. Additional session/s required to complete a course of treatment will incur additional costs. For those not on a pre-paid treatment programme, Secret Skin and Laser Clinic Ltd reserves the right to charge the full cost of the treatment session, at our discretion, when cancellation is given with less than 48 hours notice. All deposits are non refundable, deposits are deucted from the last treatment of your treatment plan. If you decide to stop treatment before the this time your deposit will be forefited

Booking an individual treatment session:
We require a deposit of £50 for all our treatment sessions. All deposits are non refundable and will be held until the last session of your treatment plan. Should you need to cancel or reschedule, we kindly ask that you contact us no less than 48 hours before your appointment. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another client.

Booking treatment off a pre-paid treatment course:
Should you need to cancel or reschedule, we kindly ask that you call us no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic. This allows us to manage our diaries and offer the appointment time to another client.

Failure to attend an appointment for treatment, without notice, will result in:
The forfeit of a treatment session from a pre-paid course of treatments
or
The cost of the treatment session for individually paid treatments.

Please arrive for your appointment at 5 minutes in advance so that the necessary paperwork can be completed. If you are late you will only have the available time remaining for your session which may mean we cannot complete your treatment. This will not be made up for at another time or appointment booking.

Secret Skin and Laser Clinic Ltd will endeavour to ensure that your appointment runs to time, however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

Prior to your treatment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guide lines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Courses of Treatments
All treatments purchased as a course must be paid for in full, in advance of the first treatment session.
All courses must be taken within 12 months of the date of purchase.
Pre-paid courses are non refundable.

Liability
Secret Skin and Laser Clinic Ltd will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the clients responsibility to ensure that he or she provide Secret Skin and Laser Clinic Ltd with all relevant medical details prior to each treatment. Secret Skin and Laser Clinic Ltd will not be liable for any damage that occurs as a result of the clients failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Secret Skin and Laser Clinic Ltd regarding the care of the treated area/s. Nothing in these terms of business shall exclude or limit Secret Skin and Laser Clinics liability for death or any personal injury resulting from Secret Skin and Laser Clinic Ltd`s negligence.

Children in the Clinic
No child/children under the age of 16 must be in the clinic at any time. For any client who requires treatment and brings a child/children with them, the appointment will be cancelled, resulting in the loss of the pre-paid treatment session or cost of the treatment session booked.